They make you feel like they are doing you a favour by serving you. After you have paid them through roof.
The bad memories of dealing with a local furniture shop came back to me. And this time the situation is more nightmarish! This time we are talking of a leaking cooking gas cylinder. Yesterday evening when we entered our home after coming back from the office, the smell of leaking gas was unmistakable. Of course, we checked for the stove knob, pipe, regulator etc. first. It didn’t take long to zero down on the cylinder. The bubbles formed way too clearly. We moved the cylinder out into the balcony and called the dealer. He came fast enough and we thought he cared. He replaced a rubber valve and claimed that it is all right now. We were almost ready to sit back and relax, but we decided to test again. Guess what? The bubbles were still there. But it was only a “little leak” according to him and nothing would happen. Even in the five to ten minutes that we argued the rate of leakage was increasing.
After much insistence and shouting, he finally left saying he will bring back a replacement. After that we have been begging him to at least take the faulty cylinder back, but he is disconnecting our calls, when we call with a different number, he mistreats us, keeps telling us he will come in the morning, an hour later etc. etc.
Jyothi Gas has a website with the number of corporate headquarter listed. The problem? It doesn’t work.
What do we do about this tyranny? This time it is a matter of safety and it can happen to anyone. Who will be responsible? Should I go the police? The stories of how the police treats non-Kannada speakers, especially against their Kannada brother, are even scarier.
And somebody wants me to care that these local retailers will go out of business due to bigger companies/FDI. I don’t fucking care. Let them all die. I know bigger companies have their own share of problems, but at least there is a chain of command and you can try to move up through them. These guys just leave you helpless and hopeless with their unprofessionalism.