Update: Lol! As if they were waiting for me to crib on this blog 😀 Almost as soon as I had finished publishing it, door-bell rung. And you got it right 😀 It was the Blue Dart guy. Gosh! I forgot to ask his name 😀
I wish they promised less. I might have been disappointed, but would not have blamed them.
Okay – so this is how it went. Had applied for a citibank credit card. As it happened that between applying and actually getting the card, the communication address I had given as the primary address had changed. Well – I thought the card will go back. A hassle. So, I decided to check up with their local office. Probably I could pick it up from there. But no. Its a credit card and they can not deliver it over the counter. Well, a pain for me. But understandable as a security measure. I ask him, if they can give me a call before delivering, so that I could be at the address given there and pick it up. But wow! They suggest something better. There is an alternative address given by the citibank (so kind of you citibank!!). That was my residential address and it hadn’t changed. It’d be great. But I may not be at home when the delivery is done. So, can they call up before delivery, so that I am there. Well, they have something even better.
“We can do a delivery in the morning.”
Wow! That’s called customer-friendliness. I am almost delighted. So, I am given the mobile number of a person, whom I am supposed to call up next morning around 8. He’d do the delivery.”
Elated I go back, call this person in the morning. He is rather outright about it that the delivery can not be done in the morning. I felt like a fool. What the hell!! One person says this, the other that. Anyway, I told him the situation and asked him whether he can give me a call before delivering. He was like he will first confirm that alternative address is there and then give me a call. I told him it is there becuase I got to know about it in their office itself. But anyway. He can confirm and give me a call. Later in the day, when I still received no call, I called him back. And he did not seem to remember a bit of what we talked in the morning!! So, I give him the waybill number etc. again, tell him the whole story again and then he hands over the phone to a lady, who did not know anything about it and I had to tell her the whole story once again. Great! 4 times already, and twice to the same person. She listens to it, asks me to hold and starts talking to some people around it. I can hear the sounds in the background, for a while they seem to be discussing this and then something totally different, oblivious of the fact that they have kept me online all this while. Frustrated I kept the phone and shooted a mail to their customer care centre through their website. Their reply was rather prompt, apologizing for the problem. The mail said that it has been forwarded to the relevant office and the delivery will be done at my residential address the next day. And it has been forwarded to the concerned manager to ensure that such incidences are not repeated again. Not at all bad. Only if I get the delivery the next day. It was a saturday. Fine, I decide to sacrifice any potential weekend plans. After all it is also my problem that the primary address has changed. And it being a saturday I do not have worry about the office. I wait for the whole day. No communications from their side. I shoot another mail to customer care. Finally around 7.30 in the evening, I get a call from a land line. The name the person tells me is the same whom I was asked to contact in the very beginning on his mobile. He asks about the address. He is confused about the locality. I tell him where it is. And then he asks whether I will be at home the next day. (Its a sunday!). I said I will be. He promises to deliver it before afternoon. This is the sunday. I waited till 2 ‘o clock. Finally decided to call the person on the mobile. And guess what! He absolutely denies having called me up yesterday. And says that its a holiday and the office is closed. What the hell!! Even I know its a sunday (which was wasted waiting for you, along with the saturday), but you yourself tell me it will be delivered today and now you make me feel like a fool again. Is there some serious naming-the-person issue in this company??
God! At one point of time I wished the card would somehow get delivered to save the hassles. Once I have the card, changing the address is easier. It can be done even online. Now, I heartily wish they’d send the card back, let the bank contact me and sort out the issue.
May God save me from being a consignee of a packet coming through blue dart ever again.Only if they promised less, I’d have resigned to it getting returned in the very beginning instead of waiting for it till now. Will they at least send it back fast?
And Bluedart management – before you make promises for God’s sake make sure the people who are supposed to deliver are aware of that. And please… they should not have this bad a memory problem. I call him up in the morning and he forgets about it by the noon. He himself calls me up in the evening and then forgets about it in the morning. Terrible. I know, he’d have many packets to deliver. But this isn’t the first service provider I am interacting with. And I have never faced anything like that before. He behaves as if he is doing some kind of favour to the company by being there.