Yesterday attended the PPT of Deloitte. This was not the group company which serves Indian Market. This was the company that serves US market and also has offices in India. They essentially use Indian workforce to server US clients. Strikes some chord? You bet – the low cost advantage of India, which has manifested in IT and BPO and now its the turn of consulting. Along with, of course as all of them would like to emphasize, the quality of people😀 And they tried their best to convince us that this is not a back-office job. That even otherwise in consulting, for most part, you only maintain a token client contact, with the real work happening in your offices. So, it does not matter if your office is in Los Angeles or London or Hyderabad. And that if there is something that really requires “on site” work, people won’t be held back.
Where is it all going now? No doubt we are “moving up the value chain”. Now we are not only answering their calls, but also doing the most elite job of all, the consulting, for them. What kind of stand to take on this whole phenomenon? All our talent is going into serving them? They are exploiting us by making us work for low wages? Or be on the other side? We are stealing their jobs. Soon, we’ll have analysts and consultants in US crying out against outsourcing to India?
I think both the sides would be right to some extent. But overall, this will turn out to be a normal process of evolution. The unsustainable elements would drop out, the sustainable ones will remain. I know, this kind of a macro view does not help individuals take decisions, but whatever has ever been helpful in taking individual decisions. It has always been one’s own feelings and guts🙂